Customized Production Order Process

At HY Furniture Factory, our customized production process focuses on delivering high-quality furniture tailored to customer needs. We ensure seamless coordination across all stages, from requirement gathering and design to production, inspection, and after-sales service, providing an exceptional customization experience.

1. Customer Inquiry and Requirement Discussion

● Customers can contact us via our website, phone, or email to share their customized furniture requirements.
● Our sales team will gather detailed information, including:
◆Product type (e.g., tables, chairs, cabinets)
◆Material preferences (e.g., solid wood, plywood, veneers)
◆Color and finish (e.g., natural wood, walnut, matte/glossy finish)
◆Dimensions and functional design
◆Order quantity and budget

2. Providing Design Proposal and Quotation

● Based on customer requirements, our design team will provide:
◆Preliminary product design drawings (2D/3D renderings)
◆Material recommendations (wood, finishes, hardware, etc.)
● Once the design is confirmed, we will provide a detailed quotation, including unit price, total cost, production lead time, and more.

3. Sample Production

● If required, we will produce a sample for customer approval:
◆Sample lead time: 7-14 business days
◆Sample details: dimensions, materials, colors, and functionality demonstration
● After sample confirmation, customers can provide feedback for any necessary adjustments.

4. Contract Signing and Payment

● After the customer approves the design and quotation, a contract is signed.
● Customers make an initial payment (typically 30%-50% of the total amount), and production begins.

5. Mass Production

● Following the approved design, our factory starts full-scale production:
◆Material procurement and preparation
◆Production stages (cutting, sanding, assembling, painting, etc.)
◆Strict quality control at every stage
● The production lead time is generally 4-8 weeks, depending on the order size and complexity.

6. Mid-Production Updates

● Customers will receive updates on the production progress through photos or videos.
● If special requests or changes are needed, adjustments can be made within permissible production limits.

7. Quality Inspection

● Upon completion, our quality control team conducts a comprehensive inspection to ensure products meet customer requirements:
◆Inspection items: dimensions, structural stability, color consistency, surface smoothness, etc.
◆Any issues found will be rectified before shipment to ensure compliance with quality standards.

8. Packaging and Delivery

● Products are professionally packed to ensure safe transportation:
◆Inner packaging: anti-collision protection
◆Outer packaging: reinforced cartons
● Shipping is arranged based on the customer’s preferred method (sea freight, air freight, or land transport).

9. After-Sales Service

● After the products are delivered, customers can contact us for any assistance:
◆Installation guidance
◆Usage and maintenance tips
◆Post-sale support (e.g., handling transportation damage or quality issues)